Sales, Delivery, Returns & Refunds
Last updated: 7 August 2026
These Charity Shop Terms apply when Books To Africa International, trading as Books2Africa®, sells goods to customers through:
the Books2Africa website and WooCommerce store;
Amazon;
eBay;
Facebook Marketplace;
Vinted; and
any other online marketplace or sales channel on which Books2Africa is identified as the seller.
Books To Africa International is a charitable company limited by guarantee registered in England and Wales under company number 08528635 and registered charity number 1152599.
Our registered office is:
Books2Africa
Unit 2, Barton Business Park
New Dover Road
Canterbury
Kent CT1 3AA
United Kingdom
These Charity Shop Terms should be read together with our Website Terms and Conditions, Privacy and Data Protection Policy and Cookie Policy.
Nothing in these terms affects any statutory consumer rights that cannot lawfully be excluded or restricted.
Books2Africa sells goods through several third-party marketplaces in addition to our own website.
When you purchase from Books2Africa through Amazon, eBay, Facebook Marketplace, Vinted or another marketplace, the relevant marketplace may have its own:
checkout procedures;
payment arrangements;
delivery requirements;
cancellation procedures;
returns process;
buyer-protection scheme;
dispute-resolution procedure; and
refund timescales.
Those marketplace rules may give you additional rights or protections.
Where a marketplace procedure applies to your purchase, you should normally start a return, cancellation or dispute using the tools provided within that marketplace.
Marketplace rules do not remove or reduce statutory rights that apply when Books2Africa sells goods to a consumer.
Where there is a conflict between these Charity Shop Terms and a mandatory requirement of applicable consumer law, the law takes priority.
Where a marketplace gives you more favourable rights than these terms, the more favourable marketplace protection may apply to that transaction.
Books2Africa may sell:
new books;
donated and second-hand books;
Books2Africa Press publications;
stationery;
clothing and merchandise;
gifts;
computers or technology where offered;
collectibles or other donated goods; and
other suitable items sold to generate funds for our charitable purposes.
Some products are held directly by Books2Africa.
Other products may be printed, produced, stored or dispatched by an approved third-party supplier on our behalf.
The relevant product listing will provide the information reasonably available about the product, its condition and, where appropriate, fulfilment arrangements.
A significant proportion of goods sold by Books2Africa may have been donated or previously owned.
Second-hand goods may therefore show signs of previous ownership, age or use.
We aim to describe material defects, markings, damage or other significant condition issues in the product description where reasonably practicable.
The standard reasonably expected of a second-hand item can take account of matters such as:
its age;
price;
description;
condition disclosed before purchase; and
the nature of the product.
However, second-hand status does not remove your statutory rights.
Goods sold by Books2Africa must still meet the standards required by applicable consumer law, taking account of the relevant circumstances.
We take reasonable care to describe products accurately.
For second-hand or donated products, photographs may show the actual item being sold or, where appropriate, a representative image.
There may be minor differences in colour caused by screens, lighting or photography.
Where the condition of an individual second-hand item is material to your purchasing decision, the specific product description and photographs should be considered together.
Please contact Books2Africa before purchasing if you require clarification about a product.
Prices displayed on our website or marketplace listings are shown in the currency indicated on the relevant listing.
Any compulsory charges payable to Books2Africa will be disclosed before you complete your purchase.
Delivery charges, where applicable, will be displayed before purchase or specified within the relevant marketplace listing.
International customers may also be responsible for import VAT, customs duties, handling charges or other taxes imposed by the destination country unless the relevant marketplace or checkout expressly states that those charges have already been collected.
When you submit an order, you are offering to purchase the goods shown in your basket or marketplace transaction.
An automated order confirmation acknowledges receipt of your order but does not necessarily mean that we have accepted it.
We may decline or cancel an order before dispatch where, for example:
an item is no longer available;
there is an obvious pricing or listing error;
payment has not been authorised;
we cannot deliver to the address supplied;
the marketplace requires cancellation;
we reasonably suspect fraud or misuse; or
fulfilling the order would be unlawful.
If we cancel an order after payment has been taken, we will arrange a refund of the amount paid for the cancelled goods.
Payments may be processed through:
payment providers used on the Books2Africa website; or
the payment systems operated by Amazon, eBay, Facebook Marketplace, Vinted or another marketplace.
Books2Africa does not normally receive or store full payment-card details on its own systems.
Please see our Privacy and Data Protection Policy for further information about payment processing and personal information.
Dispatch times depend upon the product and sales channel.
Items held directly by Books2Africa are normally prepared for dispatch as soon as reasonably practicable after payment has been confirmed.
Items fulfilled by a third-party supplier may require additional production or processing time.
The estimated dispatch and delivery information shown on the product listing, checkout or marketplace transaction should be treated as the most relevant estimate for that order.
We will contact you where we become aware of a material delay that affects your order.
Available delivery methods and charges are displayed at checkout or within the relevant marketplace listing.
Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly agree a guaranteed date or delivery service.
Where consumer law applies, goods will be delivered without undue delay and normally no later than 30 days after the contract is entered into unless a different delivery period has been agreed with you.
Where international delivery is available, estimated delivery times vary according to:
destination;
carrier;
customs processing;
local postal services; and
the shipping method selected.
International orders may be subject to customs procedures outside Books2Africa’s direct control.
Customers may be responsible for customs duties, taxes or import charges unless these were collected as part of the transaction.
Please ensure that your delivery address is complete and accurate.
Where Books2Africa arranges delivery to a consumer, Books2Africa remains responsible for the goods until they are delivered into your physical possession or the possession of a person you have identified to receive them.
If you independently arrange your own carrier rather than using a delivery option offered by Books2Africa, different rules may apply.
If tracking shows a parcel as delivered but you have not received it, please contact Books2Africa or use the relevant marketplace’s order-resolution process as soon as possible.
Please contact us promptly if:
your order does not arrive;
an item arrives damaged;
you receive the wrong item;
part of your order is missing; or
the goods materially differ from their description.
For purchases made through Amazon, eBay, Facebook Marketplace or Vinted, you may also need to report the issue through the marketplace’s own order or returns system.
Where Books2Africa is responsible for an incorrect, faulty or damaged order, we will provide the remedy required by applicable consumer law and will not require you to bear reasonable return costs arising solely from our error or a fault in the goods.
Goods supplied by Books2Africa must be:
of satisfactory quality;
fit for purpose; and
as described,
taking account of matters such as whether the item is new or second-hand, its age, price, description and any defects clearly disclosed before purchase.
If goods do not meet the required standard, you may have statutory rights to:
reject the goods and receive a refund;
require repair;
require replacement;
receive a price reduction; or
receive another remedy provided by law.
Consumers normally have a short-term right to reject faulty goods within 30 days.
After the initial 30-day period, rights to repair, replacement, price reduction or refund may continue to apply.
These statutory rights apply to sale and discounted goods as well as full-price goods.
They also apply to second-hand goods sold by Books2Africa as a trader, although the reasonable expectations for a used item may differ from those for a new item.
Nothing in this policy limits those rights.
For most goods purchased by consumers online, you have a statutory right to change your mind and cancel the purchase.
Normally, you must tell us that you wish to cancel within 14 days beginning on the day after you receive the goods.
Once you have notified us that you are cancelling, you normally have a further 14 days to return the goods.
You do not need to provide a reason for exercising this statutory cancellation right.
If you purchased through a marketplace, you should normally start the return using that marketplace’s return or cancellation system.
For purchases made directly through Books2Africa’s website, please contact Books2Africa to notify us that you wish to cancel.
In addition to your statutory rights, Books2Africa offers customers purchasing eligible non-personalised goods directly through our website a return period of up to 30 days from delivery.
Goods returned under this additional change-of-mind policy should be:
in substantially the condition in which they were received;
complete with any components supplied with them; and
securely packaged for return.
You may inspect and handle goods as you reasonably would in a shop.
We may make an appropriate deduction where handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods and this causes a reduction in their value.
This additional 30-day policy does not reduce your statutory rights.
Marketplace purchases are subject to the applicable marketplace return procedure and any additional return period offered on the relevant listing.
Unless:
the item is faulty;
it is not as described;
Books2Africa sent the wrong item;
the relevant product listing states that free returns are provided; or
the marketplace requires Books2Africa to pay the return costs,
customers are normally responsible for the direct cost of returning goods when exercising a change-of-mind cancellation.
Please obtain proof of postage when returning an item.
Do not send an item back to us without first obtaining the appropriate return instructions, particularly for marketplace purchases or items fulfilled by a third-party supplier.
The statutory change-of-mind cancellation right does not normally apply to goods that are:
made to your specifications; or
clearly personalised for you.
For example, an item printed with a customer’s own name, wording, image or other bespoke specification may fall within this exception.
However, an item is not necessarily excluded from cancellation simply because it is manufactured or printed after an order is placed.
Standard Books2Africa merchandise produced in a standard design, colour and size may therefore still qualify for normal cancellation rights where it has not been genuinely personalised.
Your statutory rights remain unaffected if a personalised or custom-made item is faulty, damaged, not as described or has not been made according to the agreed specification.
Applicable law provides limited exceptions to the normal online cancellation right.
Depending on the products we sell, these may include:
genuinely personalised or custom-made goods;
sealed goods that are unsuitable for return for health or hygiene reasons once unsealed;
sealed audio recordings, video recordings or computer software once unsealed;
newspapers, periodicals or magazines, subject to the applicable rules; and
certain other categories specified by law.
An exception to the change-of-mind right does not remove rights relating to faulty or misdescribed goods.
Standard clothing and merchandise that has not been personalised can normally be returned in accordance with the applicable cancellation or returns policy.
Where you try clothing on, please take reasonable care of it.
Items returned with material signs of use beyond what would reasonably be permitted when examining them in a shop may be subject to an appropriate deduction where permitted by law.
Personalised clothing or merchandise is dealt with under the personalised-goods section above.
If Books2Africa supplies the wrong size or the product materially differs from what was ordered, please contact Books2Africa so that we can arrange an appropriate remedy.
New and second-hand books purchased online can normally be returned under the applicable cancellation rights unless a specific legal exception applies.
For second-hand books, reasonable signs of previous ownership consistent with the description are not by themselves a fault.
However, material damage, missing pages or other defects that were not disclosed and mean that the book is not of satisfactory quality or as described may give rise to your statutory remedies.
Sale, discounted and clearance items have the same statutory rights as goods sold at their normal price.
A reduced price does not remove your rights where goods are faulty, not as described or otherwise fail to comply with consumer law.
Where an item has been discounted specifically because of a defect that was clearly disclosed to you before purchase, you cannot normally rely on that disclosed defect itself as a reason to claim that the item was not as described.
Eligible sale goods purchased online may also qualify for normal change-of-mind cancellation rights.
For purchases from Books2Africa through Amazon, please normally initiate your return from the relevant order in your Amazon account.
Amazon’s applicable marketplace and buyer-protection rules may apply in addition to these terms.
For purchases through eBay, please normally use the return or resolution process attached to the relevant eBay order.
Any applicable eBay buyer protections operate in addition to your statutory rights.
For purchases from Books2Africa through Vinted, please report any return, non-delivery or item-not-as-described issue using the process available within the relevant Vinted transaction.
Applicable Vinted buyer-protection procedures may also apply.
If you purchased from Books2Africa through Facebook Marketplace, please contact us through the relevant Marketplace conversation or using Books2Africa’s Contact Us page.
Where Facebook or another integrated payment service provides a formal order-resolution or buyer-protection process for the transaction, you may also use that process.
For purchases made through our WooCommerce website, please contact Books2Africa quoting your order number.
We will provide the appropriate return instructions.
Where you validly exercise a statutory change-of-mind cancellation right, we will refund the amount paid for the returned goods.
Where you paid a delivery charge, we will also refund the cost of the least expensive standard delivery method we offered for that order.
If you chose a more expensive delivery service, such as premium or express delivery, we are not required to refund the difference above the standard delivery cost.
Refunds will normally be made using the same payment method originally used unless you expressly agree otherwise.
Where the transaction took place through Amazon, eBay, Vinted or another marketplace, the refund may be processed by or through that marketplace.
Where the statutory cancellation rules apply, we will issue the refund within the legally required period.
For returned goods, we may normally wait until:
we receive the goods back; or
you provide evidence that you have sent them back,
whichever occurs first, where permitted by law.
Marketplace refunds may also be subject to processing by the marketplace or payment provider after Books2Africa authorises the refund.
Your bank or payment provider may take additional time to display the refund after it has been processed.
If Books2Africa has confirmed that a refund has been processed but it has not appeared:
check the original payment account;
allow the normal processing period for your bank, card issuer or marketplace;
check the transaction status in Amazon, eBay, Vinted or the relevant marketplace where applicable; and
contact Books2Africa if the refund remains outstanding.
We may provide a transaction or refund reference where one is available.
Where practical, we may offer an exchange instead of a refund.
An exchange is subject to stock availability.
You do not have to accept an exchange where consumer law entitles you to a refund.
Marketplace systems may require a refund and new order rather than a direct exchange.
We may ask for reasonable evidence that the goods were purchased from Books2Africa.
This might include:
a Books2Africa order number;
marketplace order information;
a receipt;
payment confirmation; or
another reasonable form of proof of purchase.
You are responsible for taking reasonable care when returning goods.
Please:
package the item securely;
follow any return instructions supplied by Books2Africa or the marketplace;
use the return label provided where applicable; and
retain proof of postage or tracking until the return has been resolved.
If you independently choose a return method substantially more expensive than the method reasonably required, Books2Africa is not obliged to reimburse the additional cost unless we agreed to it in advance.
Where Books2Africa has provided a prepaid return service or specified carrier and you correctly follow those instructions, we will deal with the carrier where appropriate.
Where you arrange and pay for your own change-of-mind return, you should retain evidence of postage and consider using an appropriately insured or tracked service for higher-value items.
Some Books2Africa products may be produced, stored or dispatched by a third-party supplier on our behalf.
Where Books2Africa is identified as the seller, using a fulfilment provider does not remove Books2Africa’s obligations to you.
We may provide a different return address or return procedure for such products.
Please contact us before returning a third-party-fulfilled product so that we can provide the correct instructions.
If you wish to cancel an order before it is dispatched, please contact us as soon as possible.
Where the order was placed through Amazon, eBay, Vinted or another marketplace, use the cancellation function within that marketplace where available.
If cancellation is possible before dispatch, we will arrange the appropriate refund.
If the goods have already entered the dispatch process, you may need to receive and return them under the applicable cancellation procedure.
Personalised goods may enter production quickly and may not be cancellable once production has begun where the statutory personalised-goods exception applies.
If a parcel is returned to Books2Africa because:
the delivery address supplied was incorrect or incomplete;
delivery was refused;
the parcel was not collected; or
the carrier was unable to complete delivery after reasonable attempts,
we will contact you where reasonably practicable.
Depending on the circumstances, we may offer redelivery or refund the goods.
Where the failed delivery resulted from information supplied by the customer, reasonable additional delivery costs may be payable before redelivery.
This does not affect your statutory rights where the delivery failure was caused by Books2Africa or its delivery arrangements.
We process personal information in connection with purchases, payments, delivery, returns and customer service.
Please see our Privacy and Data Protection Policy for information about how we collect, use, retain and share personal information.
For information about cookies and online technologies used on the Books2Africa website, see our Cookie Policy.
Third-party marketplaces such as Amazon, eBay, Facebook and Vinted also process information under their own privacy policies.
Nothing in these Charity Shop Terms excludes or restricts liability where doing so would be unlawful.
Nothing in these terms affects statutory consumer rights.
In particular, we do not exclude liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be excluded.
Books2Africa is responsible for foreseeable loss caused by our breach of these terms or our failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside our reasonable control.
If something has gone wrong with your order, we would welcome the opportunity to resolve it.
For purchases made through a marketplace, you may contact us using that marketplace’s messaging or resolution system.
For website orders or general enquiries, please contact Books2Africa.
Making a complaint does not affect your statutory rights or any marketplace buyer-protection procedure available to you.
We may update these terms from time to time to reflect changes in:
consumer law;
marketplace requirements;
our products;
delivery arrangements;
payment methods; or
our operational practices.
The version applying to your purchase will normally be the version in force when the relevant order was placed.
These Charity Shop Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory consumer protections and jurisdiction rights that apply to you.
Nothing in these terms deprives an international customer of mandatory consumer protections that apply under the law governing their transaction where those protections cannot lawfully be excluded.
For questions about an order, delivery, return, refund or these Charity Shop Terms, please contact Books2Africa.
Books To Africa International
Trading as Books2Africa®
Registered Charity No. 1152599
Company No. 08528635
Unit 2, Barton Business Park
New Dover Road
Canterbury
Kent CT1 3AA
United Kingdom
We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives the next day in the UK (but can take up to 7 days), in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.
If the error is ours, we will reprint free of charge. If the error is yours, we will reprint for 25% of the original amount. If we have sent you the wrong size garment, we will absolutely remake it for you in the right size when you return it.
The guidance measurements given next to the shirts are supposed to represent what size person they fit. They are not the actual measurements of the garment itself, which naturally need to be larger than the person they are designed to fit.
Firstly, please ignore the washing instructions in the garment itself. These are for blank garments and not printed ones.
Wash your shirts at 40 degrees or less. Iron on reverse (cool). Do not tumble dry.
Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 7 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.
However, if you paid to have Express delivery, contact us immediately as we can provide you with the tracking reference to chase it with the carrier.