Charity Shop Terms - Books2Africa

Shipping and Delivery

We generally have two categories of items on our online store:

Items we stock ourselves.
Items that are stocked by a third-party supplier on our behalf.

On the items description, each item will have in the description whether we stock it ourselves or it is stocked by a third-party supplier.

Items we stock ourselves

Dispatched within 2 days of ordering.
We offer free standard Royal Mail delivery within the UK, except if you request a tracked delivery service and pay for it.
Free standard UK delivery within 3-5 days. Paid tracked delivery within 1-2 days via DPD or DHL.

Items stocked by a third-party supplier

Dispatched within 3 days of ordering.
We offer free standard Royal Mail delivery within the UK, except if you request a tracked delivery service and pay for it.
Free standard UK delivery within 3-5 days. Paid tracked delivery within 1-2 days via DPD or DHL.

International shipping

We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.

Returns, Exchanges & Refunds

Our refund policy varies depending on the item you order.

Clothing and customised items

We make all shirts, hoodies, sweaters and branded merchandise, especially for you. As they are customised just for you, we cannot accept returns unless they are faulty or your instructions have not been followed. We cannot re-sell your garment. Refunds will be made against the original form of tender.

Stationery and other non-branded products

We offer up to 30 days free return policy for any non-branded products. Refunds will be made against the original form of tender. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you still have not received your refund yet, please contact us.

Sale items