Books2Africa’s statement on COVID-19

Written by

Books2Africa

Published

28 April 2020

Summary

As the number of confirmed cases and deaths from Coronavirus in the UK continues to be monitored, we continue to implement measures to ensure the safety of our staff and volunteers during this pandemic. However, there is a need to keep up the great work in order to continue meeting our charitable objectives. We would like to share with you, our supporters, how the Books2Africa Team is adjusting to these unusual times.

First, we suspended our courier collection service for book donations by members of the public in the UK. Although this affected our book donation numbers in April as projected, it however reduce the workload on our paid staff who continued to work during this difficult period to ensure the charity remains operational. Having put measures to ensure adequate social distancing at work, we aim to monitor such measures throughout the month of May with the intention of resuming our courier collections on the 1st of June.

Second, we suspended all volunteering work at the Processing Centre in Canterbury. This means all our UK and International Volunteers have not been allowed to work at our Canterbury site. Although this significantly reduced our processing and sorting capacity, it made it easier for us to enforce government advise on social distancing and minimise the risk to paid staff who would resume working normal hours in May, ensuring our online Charity Shop remains operational and shipments to Africa are dispatched.

Third, our volunteers have been redeployed to support our Education Team working from home on a variety of fundraising tasks as part of our Fundraising Committee, as well as dealing with other aspects of our work such as social media communications, networking activities under the Books2Africa Ambassadors Network, research and administrative tasks. It is our intention to resume warehouse volunteering at a time when it is safer, practical and in line with government advise.

Lastly, our Distribution Offices across Ghana, Nigeria, Kenya and Tanzania are also following the advise of their national governments response to the COVID-19 situation. This includes; closing their doors due to government enforce lock-downs and curfews, self-isolating and social distancing within and outside the work environment. Our international and cross-country Books2Africa Team has benefited, more than ever, from already established lines of communications via email and Skype. Sharing our experiences of the current situation from different countries, provides us a bigger picture and informs our strategy going forward.

In summary, having implemented the above measures, our priority is to ensure that our paid staff can continue working in a safe environment, allowing the charity to remain operational, generating income through our online charity shop and dispatching shipments of books to those in need across Africa, for as long as the borders remain open.

Finally, a word of encouragement – Do not be consumed by fear! Stay safe and continue to have faith that this will soon pass and we’ll resume operations fully and stronger than ever.

Thank you for your continued support.

Help us deliver more books and computers to Africa

Thousands of donated books and computers are ready to travel — but we need your support. By funding the cost of delivery, you’ll help place these resources directly into the hands of learners across Africa. Within 90 days of your sponsorship, classrooms and communities across Africa receive simple but powerful tools that spark learning, build confidence, and open possibilities of a brighter future.

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Charity Shop FAQs

We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives the next day in the UK (but can take up to 7 days), in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.

If the error is ours, we will reprint free of charge. If the error is yours, we will reprint for 25% of the original amount. If we have sent you the wrong size garment, we will absolutely remake it for you in the right size when you return it. 

The guidance measurements given next to the shirts are supposed to represent what size person they fit. They are not the actual measurements of the garment itself, which naturally need to be larger than the person they are designed to fit.

Firstly, please ignore the washing instructions in the garment itself. These are for blank garments and not printed ones.

Wash your shirts at 40 degrees or less. Iron on reverse (cool). Do not tumble dry.

Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 7 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.

However, if you paid to have Express delivery, contact us immediately as we can provide you with the tracking reference to chase it with the carrier.